Frequently asked questions

No, you can check out as a guest. Registering lets you see your order history, save your delivery and payment details for next time, and get online only offers. You also start earning reward points.

We aim to fulfil your order as soon as we receive it, and orders are usually fulfilled within two business days. You will get an email once yours has been fulfilled.

From that point, most of New Zealand takes one to three business days. Rural addresses can take up to five business days.

This is a guide rather than a guarantee. Business days do not include weekends or public holidays, and busy periods can add one to two days.

See delivery and returns for the full detail.

Email admin@lifepharmacystlukes.co.nz and we will let you know whether we can send to you.

You will get an email once your order is fulfilled, and the status updates in your account. Once the courier has collected it you can follow the tracking link in that email.

Yes. Search for "Click & Collect" and add it to your cart. That waives the shipping fee and holds the order for you rather than sending it. Once you have the fulfilment email, collect it from the prescription counter at the back of the shop.

Not once the order is placed. Email admin@lifepharmacystlukes.co.nz as soon as you can and we will cancel it so you can order again with the right method.

We accept Visa, Mastercard, American Express, Apple Pay, Alipay, WeChat Pay and PayPal.

Not at the moment. You can email your prescription to us, request a repeat, or sign up for our reminder service. See prescriptions for how each of those works.

No, an order goes to a single address. Place a separate order for each destination.

Life Pharmacy and Unichem gift cards can only be used in store, not for online orders.

A brand is sometimes out of stock temporarily, and some products sell through and are not restocked, particularly seasonal ones. Email admin@lifepharmacystlukes.co.nz and we will tell you which it is.

Each product shows how long it should take to ship. If we expect it to take longer than that, we will contact you to ask whether you are happy to wait, and cancel the order if not.

We add products continuously, so it is worth checking back. Visiting also earns you a reward point once a day.

Our in store system and the online store hold product data differently, so each shade or size comes through as its own listing rather than as options on one product. We know it makes browsing harder and we are sorry for the nuisance.

Yes, every price on the site is in New Zealand dollars.

Yes, unless stated otherwise. Prices can differ from time to time.

No. Duty free and the overseas travel discount are in store only.