Delivery and returns

Free for orders of $100 and over. Orders under $100, after any promotional code has been applied, carry a $6 shipping fee anywhere in New Zealand.

This threshold was last changed on 13 July 2022 and is subject to change.

We aim to fulfil your order as soon as we receive it, and orders are usually fulfilled within two business days. You will get a notification once it has been fulfilled in store.

From that point, most areas take one to three business days. Rural addresses can take up to five business days.

All orders are fulfilled and shipped from our pharmacy at Life Pharmacy St Lukes, in Westfield St Lukes, Mount Albert, Auckland.

We want your order to arrive safely, so by default we require a signature on every delivery.

If the delivery address has an authority to leave set up with the courier, that may override it. If you would rather it was handled differently, add your instructions to the order notes in the cart before you check out.

Please allow one to two extra business days for orders to be fulfilled or shipped around public holidays and seasonal periods, as these can delay the delivery process.

We do deliver to PO boxes. There will be a card to sign at the time of collection.

For international enquiries, email admin@lifepharmacystlukes.co.nz and we will let you know whether we can send to you.

If your order has not arrived within the expected delivery time, contact us within seven days of the dispatch date for deliveries within New Zealand.

We will do our best to recover the parcel with the courier or delivery provider.

We accept returns of unused, unopened and undamaged items in their original condition, within 30 days of purchase. Some items are not eligible, listed below, so contact us if you are unsure.

This policy applies to products bought from our retail store in Westfield St Lukes and online at lifepharmacystlukes.co.nz.

Items of a personal nature, vitamins, medicines, underwear, opened items and anything sold on clearance cannot be exchanged or returned.

That exclusion does not apply if the product is faulty, expired, or has caused an allergic reaction.

Life Pharmacy St Lukes is not liable for the loss of an item being returned to us, so we recommend using a tracked delivery. Items damaged in transit back to us because of inadequate packaging are not eligible for a refund.

If we offer you a refund, we will process it and email you once that has happened. For a change of mind, the return shipping is not covered by us. Banks can take several days to process a refund.

If we do not think you are entitled to return the product under our change of mind policy, we will let you know by email.

We will meet our obligations under the Consumer Guarantees Act. Any product that is faulty, damaged, expired or causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.